Channelmirror

Terms of service

Effective 15 September 2026

These terms are an agreement between you, the merchant installing Channelmirror on a Shopify store, and [Company legal name] ("we", "us"), the operator of Channelmirror. By installing or using the app you accept them. If you install on behalf of a business, you confirm you may bind that business.

1. What Channelmirror does

Channelmirror verifies how your products are configured across Shopify Markets and sales channels. It compares prices, compare-at prices, unit costs, publish state and AI-channel eligibility across the markets and channels your store sells in, and reports differences as issues. Where an issue has a fix, the app offers to apply it, and applies it only after you confirm.

Channelmirror reports what is configured in your Shopify admin. It does not claim to show what a customer sees on any storefront or channel.

2. Your Shopify account and permissions

The app requests the following access to your store: read and write products, read and write publications, and read markets. It uses write access only to apply fixes you have confirmed: publishing or unpublishing a product to a channel, and adding or removing a fixed price in a market's price list. Your use of Shopify is governed by Shopify's own terms, which we do not control.

3. Plans, trials and billing

  • Plans, limits and prices are listed on the Plans page inside the app and on our website.
  • Paid plans are billed monthly in US dollars through the Shopify Billing API and appear on your Shopify invoice.
  • Paid plans start with a 14-day free trial. You can change or cancel a plan at any time from the app; changes take effect at once and Shopify prorates charges.
  • The Free plan checks a limited number of products. When a limit is reached the app tells you and keeps working within the limit.
  • Fees are non-refundable except where the law requires otherwise or Shopify's billing rules provide for it.

4. What you agree to

  • You are responsible for reviewing each proposed fix before confirming it. Confirmed changes are applied to your store on your instruction.
  • You will not use the app to interfere with Shopify, other merchants or third-party channels, or in breach of applicable law.
  • You will keep the alert email address in the app's settings current.

5. Our commitments and limits

We aim to check every store at least once a day and to send alerts promptly, but we cannot guarantee that every difference is detected or that every alert arrives. Detection depends on data Shopify makes available and on the timing of its webhooks. Channelmirror is an aid to your own review of your store, not a replacement for it.

The app is provided "as is". To the fullest extent permitted by law we exclude all implied warranties, and our total liability to you for any claim connected with the app is limited to the fees you paid us in the three months before the claim arose. We are not liable for lost profits, lost sales or indirect loss, including loss caused by a fix you confirmed.

6. Data

How we handle data is described in our privacy policy, which forms part of these terms. In short: we store configuration state and hashes about your products, markets and channels; we never access customer, order or payment data; and we delete your store's data when you uninstall.

7. Changes to the app and to these terms

We may change the app, its plans and these terms. Material changes are announced inside the app or by email to your alert address at least 14 days before they take effect. Continuing to use the app after that date means you accept the change.

8. Ending the agreement

You end it by uninstalling the app from your Shopify admin; billing stops through Shopify at that point. We may suspend or end access if you breach these terms or if Shopify requires it, and will tell you why where we lawfully can.

9. General

These terms are governed by the laws of [Jurisdiction], and its courts have exclusive jurisdiction. If any part is unenforceable the rest still applies. These terms and the privacy policy are the whole agreement between us about the app. Channelmirror is not affiliated with or endorsed by Shopify Inc.

10. Contact

[Company legal name], [Registered address]. Email: support@channelmirror.com.